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Hotels using robots for delivery, cleaning amid COVID-19 pandemic

Picture this: You use your hotel's app on your phone to ask for extra towels. Your phone rings and you hear that your delivery is ready. Open the door and you find a 3-foot-tall bellhop has arrived with your linens.


Were you picturing a robot? Because at certain Hilton and Marriott hotels across California, a robot is what you'd find.


The industry and experts say that it's relatively safe to stay in a hotel during the coronavirus pandemic — as long as you're adhering to protocols like wearing masks and social distancing. One surefire way to ensure you can socially distance during your stay is to have a robot deliver items to your room.


At the Hotel Trio in Healdsburg, California (a Marriott hotel), Rosé the "social distancing robot ambassador" has been available to entertain guests since it opened in July 2018. But beginning in March, Rosé became more than just an entertainer.


Rosé can bring you anything, either in-house or via a complimentary shopping service: think wine, pillows, pet treats, towels and groceries; the robot is sanitized after each delivery.

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