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City of Edmond releases water billing audit results

EDMOND — The city of Edmond has released results from an independent audit of its water billing accuracy and procedures for the 2019 summer months.

The city partnered with the accounting firm Arledge & Associates to conduct an independent audit of procedures in response to residents' concerns related to their water bills.

Results of the audit found there to be no systemic problem with water billing accuracy and no evidence of outside interference with the software, a news release stated.

The audit also found opportunities for improving the complaint resolution process used by Edmond's Utility Customer Service. City staff is working to implement the two process improvements recommended.

“We understand the frustration that some of our customers had over the summer, and this outside audit was a key piece for us to determine how we can best serve the community in this area,” City Manager Larry Stevens said.

To read the full three-page report, go to http://edmondwater.com and click on “2019 Water Billing Audit Report” under the section titled “Quick Links.”

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