The Morning Brew: What do OKC residents think of their tap water?
How do oklahoma city residents like their water?
In the world of surveys, pretty much anything can be ranked in some way or another. JD Power, a firm that has become an industry leader in gauging consumer satisfaction of goods and services, has also been compiling ratings of customer satisfaction for water utilities in every region of the country.
Utilities must serve at least 400,000 customers and factors including overall quality, taste and even the level of satisfaction with how they are billed are taken into account for the rating.
From JD Power:
- Nearly one-third of customers report quality problems: Among the 30% of residential water utility customers who mention a quality problem, 12% cite low pressure; 11% cite bad taste; 8% cite scaling/water hardness; 8% cite discoloration; 6% cite bad smell; and 4% cite high lead/mineral content.
- Wide variation in customer perceptions of water quality: Significant differences across the nation are found from the best water utilities having less than 20% of their customers indicating a problem with water quality to many utilities having more than 40% of their customers citing a water quality problem. One utility has more than half of its customers reporting a water quality problem.
- Water quality problems sink customer satisfaction: Customers who experience water quality problems have significantly lower delivery satisfaction scores than those who experience no problems. Bad taste and scaling/water hardness are associated with 143-point declines (on a 1,000-point scale) in delivery satisfaction scores, while scaling/water hardness and bad smell are both associated with a 152-point decline.
So how does Oklahoma City's water quality rate among its residents? We check in at No. 15 in the South Region with 717 points. That's middle of the pack. Tulsa comes in at No. 28 with 680 rating points. Gwinnett County, Georgia's water is rated the best in the region with 757.
The rating is an improvement over 2017 when Oklahoma was in the bottom third of the region, and behind Tulsa in the ratings.