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Passenger sues United over seat switch

United Airlines has had a rough month starting with the very pubic dragging of a passenger off a plane in Chicago. Since then dozens of United horror stories have tricked out. Some are run of the mill, while others are more serious. But there is a theme to some of them -- United employees kicking passengers out of seats they have reserved and paid for, and for no apparent reason, or reasons that aren't adequately explained to passengers.

Here's the latest from the Dallas Morning News:

United Airlines has another passenger complaint to deal with -- this time in court.
Karen Shiboleth claims she was forced out of her business-class seat during a flight to London from Newark, New Jersey, in September and escorted to the rear of the plane without an explanation. She sued the airline Monday, claiming she's out $9,146 in fees and award points, but seeks at least $150,000 in punitive damages "to deter such behavior in the future."

United is dealing with a public-relations crisis after a passenger on another flight suffered a broken nose and two lost teeth when he was forcibly removed to make room for the airline's employees. A lawyer for the passenger, David Dao, has said he expects to sue the airline.

Shiboleth said she was on her way to London to begin a master's degree program in international relations at Kings College. She had originally paid $1,498.90 for a window seat in the economy cabin before using 60,000 American Express miles and an additional $498.56 in fees and expenses to upgrade to premium economy.

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Matt Patterson

Matt Patterson has been with The Oklahoman since 2006. Prior to joining the news staff in 2010, Patterson worked in The Oklahoman's sports department for five years. He previously worked at The Lawton Constitution and The Edmond Sun.... Read more ›

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