The Morning Brew: Deplane before we re-accommodate your face
Wednesday has arrived. Here is a news summary:
Deplane before we re-accommodate your face
A man on a United Airlines flight refused Sunday to give up the seat he purchased for a flight from Chicago to Louisville.
Problem: Airline employees needed the seats.
Problem: No one would give one up.
Solution: Passenger cellphone videos shows security guards dragging a bloodied, screeching passenger from his seat.
The United Airlines CEO defended his employees' actions in an email that was, obviously, leaked immediately, and in a tone-deaf, corporate-speak tweet that used the word "re-accommodate.'
"I apologize for having to re-accommodate these customers," CEO Oscar Munoz wrote.
The outrage snowballed. Airline stock plummeted. Munoz got a clue and offered an apology and a promise. The Washington Post reported:
“We are going to fix what’s broken so this never happens again,” Munoz said, promising a public report by April 30 on a review into United’s partnerships with law enforcement, its policies on giving seats to employees and overbooking.
Twitter, reported tech news outlet The Next Web, is allegedly deleting negative tweets about United.
It might be difficult to ground the sub-genre of United puns that have taken flight.
At least one airline got in on the act.
We are here to keep you #united Dragging is strictly prohibited
Meanwhile, in airport court, the consumer advocacy blog Consumerist pondered whether fine print in United's contract will prevent the kicked-off passenger from prevailing in any lawsuit.
A Senator from Vermont called it a rip-off clause.
Absurd: ”UA is not liable for its ... removal of any passenger ...e passenger’s sole and exclusive remedy shall be [a refund].” #RipOffClause— Sen. Patrick Leahy (@SenatorLeahy) April 11, 2017