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Delta drops "live person" fee


The internet has changed a lot of things that were once a part of every day life. Being able to talk to live people when an airline customer has a question is one of them. Many airlines charge fees to speak to representatives on the phone to purchase a ticket. The goal was to drive people to their websites, saving the airline money by having to pay fewer live human beings.

But Delta is going back to the future. The carrier says it is dropping its $25 phone booking fee, and it's $35 fee to purchase a ticket in person at the airport.

The airline business is good right now and it seems like companies are trying to share at least a little bit of that success with consumers. But when fuel prices go back up, and profit margins decline, expect the fees to return.

Matt Patterson

Matt Patterson has been with The Oklahoman since 2006. Prior to joining the news staff in 2010, Patterson worked in The Oklahoman's sports department for five years. He previously worked at The Lawton Constitution and The Edmond Sun.... Read more ›

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